Although problems with our products are rare, The ID Shop will provide a replacement for a defective product or your money back  within thirty days of purchase.  This is a product guarantee.  We are dedicated to providing you with the best possible service, and hence we are happy to refund or replace a defective product during our grace period.

Naturally, we cannot accept products returned after the thirty-day period.  After one month, it is sometimes difficult to differentiate wear and tear from actual defects.  Regardless, it is doubtful that you will need to take advantage of this guarantee because our products are of such high-quality and durability. Please note that if you deface or alter your ID in any way, the terms of this guarantee are null and void.